General clinical consultation
A general consultation supports structured discussion of a new non-emergency concern, an ongoing condition or a health question that needs professional guidance. The clinician may ask about symptoms, their duration and severity, relevant medical history, medication, allergies and previous treatment.
New concerns
Discuss symptoms that are stable enough for a scheduled assessment and do not show emergency warning signs.
Ongoing conditions
Review progress, treatment questions and agreed monitoring needs where remote follow-up is clinically appropriate.
Health guidance
Receive personalised explanations and prevention guidance within the clinician’s professional scope.
What an online consultation cannot guarantee
A remote discussion may not replace a physical examination, laboratory testing, imaging or direct observation. The clinician may recommend in-person care.
Follow-up and continuity
Follow-up is most useful when it has a defined purpose. This may include reviewing improvement, checking whether warning signs have developed, clarifying an existing care plan or determining whether escalation is needed.
- Keep previous instructions, prescriptions and test results available.
- Note any changes since the previous consultation.
- List medicines taken, missed doses and possible side effects.
- Record home measurements only when you know how they were obtained.
- Seek urgent care instead of waiting for follow-up if the condition worsens rapidly.
Preventive health guidance
Prevention discussions can cover health behaviours, screening conversations, immunisation questions and risk-factor awareness. Recommendations must consider age, sex, medical history, pregnancy status, family history and applicable Kenyan guidance.
Maternal and reproductive-health guidance
Non-emergency consultations may support education, birth-preparedness discussions, postpartum follow-up and referral guidance. Heavy bleeding, severe abdominal pain, convulsions, difficulty breathing, loss of consciousness or severe headache with visual disturbance require urgent in-person assessment.
Pregnancy and postpartum emergencies
Do not rely on online consultation when emergency warning signs are present. Call emergency services or proceed immediately to an appropriate facility.
What to expect
- Review suitability: check the emergency and online-care limitations.
- Book securely: continue to Lifam Health and request an appointment.
- Prepare: collect your symptom history, medicines, allergies and relevant records.
- Consult: answer questions honestly and ask for clarification when needed.
- Act: follow the agreed plan, including referral or physical assessment where recommended.
Ready to begin?
Appointments are requested through the secure Lifam Health patient portal.
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